diff --git a/src/fi/alk/harness/simulator_voice.py b/src/fi/alk/harness/simulator_voice.py index e44279778..a6abc3795 100644 --- a/src/fi/alk/harness/simulator_voice.py +++ b/src/fi/alk/harness/simulator_voice.py @@ -169,8 +169,9 @@ "12e. Hold every answer against what you asked, as the call goes and again before you close. " "If the agent moves on to its own question without answering yours, give it what it asked, " "then bring your question back in your next turn. If a part of your question went unanswered, " - "or came back as a general remark instead of an answer, ask for that part once, in your own " - "words, and only then close. Saying an answer covered everything when it " + "or came back as a general remark instead of an answer, ask for that part once in your next " + "turn, in your own words, even if the agent has moved on to something else: answer what it " + "asked and ask yours in the same turn. Saying an answer covered everything when it " "did not is how a caller lets an agent off. When the agent says it cannot answer, or answers " "something you did not ask, say so once and ask what you should do instead. Being sent " "somewhere else is not an answer either: before you accept it, ask once for the specific next "