Unified push Incoming call not come

[VFDucky]

Steps to reproduce

1. Mobile Device Huawei without GAPS, Huawei Y7P 2017
2. Mobile app last version from f-droid
3. Nextcloud talk last version
4. Mobile Unified push client (sunup, ntfy.sh)
5. Audio/Video call from any other user on same server

Expected behaviour

Incoming Call banner on display.

Actual behaviour

Nothing is happening.
If the device's screen is off, there's no incoming call notification. Just turn on the screen, even without unlocking the device, and the call comes through.
I'm using Unified Push, and incoming message notifications come through normally even with the screen off and the device locked. On a Xiaomi, with the same settings, calls come through normally.

Device brand and model

Huawei Y7P 2017

Android version

10

Nextcloud Talk app version

24.0.2

Nextcloud server version

34.0.3

Talk version

24.0.4

Custom Signaling server configured

Yes (specify version in Additional Information)

Custom TURN server configured

Yes

Custom STUN server configured

Yes

Android logs

No response

Server log

Additional information

No response

[mahibi]

Can you share the diagnosis report (Settings - Advanced - diagnosis)?

[VFDucky]

Meta information

Generation of system report 25 авг. 2026 г. 15:55:22

Phone

Device HUAWEI ART-L28
Android version 29
Google Play services Google Play services are not available.
UnifiedPush services 1 service available

App

App name Nextcloud Talk
App version v24.0.2
Build flavor generic
Offer UnifiedPush Yes
Use UnifiedPush Yes
Battery settings Battery optimization is ignored, all fine
Calls notification channel enabled? Yes
Messages notification channel enabled? Yes
UnifiedPush service org.unifiedpush.distributor.sunup
Latest endpoint received 25 авг. 2026 г. 08:03:58
Registered users 1

Current account

Server xx
User xx
User status enabled? Yes
Server notification app installed? Yes
Server supports webpush? Yes
Server version 34.0.3
Server Talk version 24.0.4
Signaling Mode External

[mahibi]

ok. this looks okay.
In settings in the "Notifications" section there is also the option "Show incoming call over lock screen". Is this allowed?

[VFDucky]

Yes, sure

[VFDucky]

I have check all settings, new message notifications working fine. Don`t work only incoming call when display is off.
I try switch off signaling server, but nothing change. Calls is not working.

[mahibi]

Not sure then why it happens. I dont have a Huawei device to test this.

Are you willing to try the release candidates? (currently https://github.com/nextcloud/talk-android/releases/tag/v25.0.0rc2)
There might be a chance it's fixed with it or otherwise we might have a chance to get more info via the extended logging (new section in the settings screen).

[VFDucky]

OK
Will try...

[VFDucky]

I have try. But all is very bed.
In version 25RC2 Unified Push is not working.

Meta information

Generation of system report 25 авг. 2026 г. 17:08:18

Phone

Brand HUAWEI
Device HUAWEI ART-L28
Android version 10
Android API version 29
Google Play services Google Play services are not available.
UnifiedPush services 1 service available

App

App name Nextcloud Talk
App version v25.0.0 RC2
Build flavor gplay
Log level WARNING
Offer UnifiedPush Yes
Use UnifiedPush Yes
Battery settings Battery optimization is ignored, all fine
Calls notification channel enabled? Yes
Messages notification channel enabled? Yes
UnifiedPush service org.unifiedpush.distributor.sunup
Latest endpoint received 25 авг. 2026 г. 16:58:13
Registered users 1

Current account

Server https://masenok.net
User Масёнок
User status enabled? Yes
Server notification app installed? Yes
Server supports webpush? Yes
Server version 34.0.3
Server Talk version 24.0.4
Signaling Mode External

[VFDucky]

I klick on the button "Check Push" but push is not come in.

Language is set to en
Found 2 devices registered for push notifications
Device token: 229
Device token: 231
Trying to push to 2 devices
Device token: 229
Device token: 231
No proxy devices found for user

In Sunup (unified push client) notify is come in suceessfully. (counter of message is go up)

[VFDucky]

And also, in the new version you can view the log, but you can't copy or save it. This makes no sense.