IT professional with a background in Computer Engineering and hands-on experience in IT support, systems administration, troubleshooting, and virtualized lab environments.
Focused on strengthening practical expertise in Windows administration, Active Directory, networking, automation, and IT support operations.
- Operating Systems: Windows 10/11, Windows Server, Linux
- IT Support: Hardware & Software Troubleshooting, Help Desk, Ticketing Systems, Incident Management
- Microsoft: Active Directory, Group Policy, Microsoft 365
- Networking: TCP/IP, DNS, DHCP, VPN, OSI Model
- Virtualization: Hyper-V
- Security: MFA, SSO, Anti-malware, Basic System Hardening
- Automation: PowerShell
- Databases: SQL, MySQL, MariaDB
- Development: C#, JavaScript, HTML, CSS, PHP
- CompTIA A+
Built a small business Windows domain from the ground up using Windows Server 2022, Windows 11 Pro, Hyper-V, Active Directory Domain Services, DNS, DHCP, Group Policy, SMB shares, and NTFS permissions.
Key skills: Active Directory · Windows Server · DNS · DHCP · Group Policy · Hyper-V · Access Control · Troubleshooting
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Built a cloud-managed Windows 11 enterprise environment using Microsoft Entra ID, Microsoft Intune, Microsoft Defender, and Conditional Access to centrally manage identities, devices, compliance, security policies, application deployment, and Windows updates.
Key skills: Microsoft Entra ID · Microsoft Intune · Microsoft 365 · Microsoft Defender · Conditional Access · Endpoint Management · Compliance Policies · Windows Update Rings · PowerShell
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Developed reusable PowerShell automation workflows to streamline common Active Directory administration tasks, including inventory collection, bulk user provisioning, password management, employee offboarding, audit logging, and HTML reporting.
Key skills: PowerShell · Active Directory · Windows Server · Automation · User Lifecycle Management · CSV Processing · HTML Reporting · Audit Logging
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Built a local, human-in-the-loop AI assistant to support Tier 1 IT technicians with incident triage, semantic knowledge retrieval, diagnostic guidance, safe command recommendations, and escalation decisions.
The project uses Python, Streamlit, Ollama, Retrieval-Augmented Generation (RAG), vector embeddings, and a SQLite-backed knowledge index to analyze incidents across Windows, Active Directory, networking, and Microsoft Intune scenarios while keeping technician approval in the loop.
Key skills: Python · RAG · Ollama · Streamlit · SQLite · Semantic Search · IT Incident Triage · Knowledge Management · PowerShell Diagnostics · Human-in-the-Loop AI
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Built a segmented small-business network using pfSense and Hyper-V, separating corporate and guest traffic into independent subnets with controlled internet access, firewall rules, NAT, DHCP, DNS, and guest isolation.
Key skills: pfSense · Network Segmentation · TCP/IP · DHCP · DNS · NAT · Firewall Rules · Hyper-V · PowerShell · Network Troubleshooting
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Built a self-hosted Help Desk environment using osTicket on Ubuntu Server to simulate real-world IT support operations, including ticket management, SLA configuration, role-based access, Tier 1 troubleshooting, Tier 2 escalation, and incident resolution.
Key skills: Help Desk · osTicket · Incident Management · SLA · Troubleshooting · Linux · Apache · MariaDB · Tier 1/Tier 2 Support
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Continuously strengthening my technical expertise through hands-on labs, troubleshooting scenarios, automation, and IT projects.
- Windows and Windows Server Administration
- Active Directory and Group Policy
- Networking and Network Troubleshooting
- PowerShell and IT Automation
- Linux System Administration