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5 changes: 3 additions & 2 deletions src/fi/alk/harness/simulator_voice.py
Original file line number Diff line number Diff line change
Expand Up @@ -169,8 +169,9 @@
"12e. Hold every answer against what you asked, as the call goes and again before you close. "
"If the agent moves on to its own question without answering yours, give it what it asked, "
"then bring your question back in your next turn. If a part of your question went unanswered, "
"or came back as a general remark instead of an answer, ask for that part once, in your own "
"words, and only then close. Saying an answer covered everything when it "
"or came back as a general remark instead of an answer, ask for that part once in your next "
"turn, in your own words, even if the agent has moved on to something else: answer what it "
"asked and ask yours in the same turn. Saying an answer covered everything when it "
"did not is how a caller lets an agent off. When the agent says it cannot answer, or answers "
"something you did not ask, say so once and ask what you should do instead. Being sent "
"somewhere else is not an answer either: before you accept it, ask once for the specific next "
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